Thymes takes pride in offering high-quality products while ensuring a positive experience for its customers. If you have any questions not covered here, our Customer Experience team is ready to assist. You can reach them by phone at 1-800-352-4071 or by email at cs@thymeslife.it.com. They are knowledgeable about our products and are happy to investigate any inquiries they cannot answer immediately. We welcome feedback and questions, and enjoy connecting with our customers to ensure satisfaction.
Thymes does not test any of its products on animals. Product safety is assured through the careful selection of ingredients that have a long history of safe use. Additionally, we include preservatives commonly used in cosmetics, which are non-toxic and non-irritating. These measures help maintain the quality and stability of the products you receive.
Gift cards are no longer sold or accepted through our website. If you have a Thymes gift card you wish to redeem, please contact customer service at 1-800-352-4071.
Thymes products are available at specialty retailers across North America. To locate a store near you, please use our store locator. For customers outside North America, inquiries about international retail locations can be directed to cs@thymeslife.it.com.
Promotional offers and discounts cannot generally be combined unless explicitly stated in the offer’s terms. These offers are valid only for online purchases through www.thymeslife.it.com and do not apply to independent Thymes retailers, prior purchases, or gift certificates. Discounts also cannot be applied to items already on sale, and a promo code must be entered during checkout to receive any online discount.
Certain products are excluded from discounts. This includes Pura items, such as fragrance refills and the Thymes + Pura Frasier Fir Diffuser Kit, as well as newly released products and bundles. Order-level discounts cannot be combined with sale items.
Occasionally, Thymes retires fragrances to make room for new collections. While it can be difficult to discontinue a scent beloved by customers, fragrances have natural life spans, and retiring them allows us to offer fresh options.
Thymes candles are made from a combination of essential and synthetic oils. They use 100% food-grade paraffin wax, and the wicks are free from lead. Our candle selection can be viewed on the candle page of our website.
Our laundry detergents are fully compatible with HE (high-efficiency) washing machines.
Ingredient lists for all bath and body products are available online. On each product page, a “View All Ingredients” link appears beneath the product description so customers can review the contents before purchasing.
All Thymes products are gluten-free, though we cannot guarantee they are produced in a completely wheat- or gluten-free facility.
Customers with ideas for new fragrances or products are encouraged to share them by emailing cs@thymeslife.it.com.
Online purchases are secure, protected by SSL encryption to safeguard credit card information. For more details, our Privacy and Security statement provides further information. We accept major credit cards including VISA, MasterCard, American Express, and Discover.
Customer Experience hours are Monday through Thursday from 8:30 am to 5:00 pm, and Friday from 8:30 am to 12:00 pm. For assistance, contact 1-800-352-4071 or cs@thymeslife.it.com, providing your name, email, and daytime phone number so our team can respond promptly.
This ensures that anyone reaching out receives accurate information and assistance tailored to their needs, keeping your Thymes experience smooth and enjoyable.